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	<title>Observer &#187; Revolt of the Page-Slaves?</title>
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		<title>Observer &#187; Revolt of the Page-Slaves?</title>
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		<title>Revolt of the Page-Slaves?</title>

		<comments>http://observer.com/2007/05/revolt-of-the-pageslaves/#comments</comments>
		<pubDate>Wed, 16 May 2007 01:48:13 -0400</pubDate>
					<link>http://observer.com/2007/05/revolt-of-the-pageslaves/</link>
			<dc:creator>Michael Calderone</dc:creator>
				
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		<description><![CDATA[<p><img class="alignleft" src="http://nyoobserver.files.wordpress.com/2011/06/otr-jimspanfeller1v.jpg?w=201&h=300" />“We’re never happy about turnover,” said Forbes.com chief executive Jim Spanfeller.
<p class="text">In that case, he can’t be feeling too good lately.</p>
<p class="text"><span style="letter-spacing: 0.1pt">At Forbes.com, the online arm of the 90-year-old Steve Forbes–run publication—which now famously includes rock star Bono as an investor—nine editorial staffers have recently fled, according to a former staffer.</span></p>
<p class="text">Of course, Forbes.com has a young staff, with some toting freshly minted college diplomas. Indeed, two recent departures, Rebecca Eskreis and Dan Lienert, are heading off to graduate school.</p>
<p class="text"><span style="letter-spacing: -0.25pt">But several reporters have also headed to other publications: Hannah Clark (<em>Inc.</em>), David Ng (Associated Press) and Lisa Lerer (Politico.com).</span></p>
<p class="text">“Forbes.com does hire a fair number of younger reporters. But this level of dysfunctionality, and number of departures, isn’t normal,” said one former employee.</p>
<p class="text">Or is it?</p>
<p class="text">Two sources estimated at least 50 previous editorial departures since early 2005.</p>
<p class="text">Mr. Spanfeller said he doesn’t “feel that there’s anything particularly over the top” going on at his company.</p>
<p class="text">“Part of that is that we have a big target on our backs,” Mr. Spanfeller said. “We’re the first place that our competitors come to poach.”</p>
<p class="text">Another former Forbes.com staffer backed up Mr. Spanfeller, citing “more competition in the space.”</p>
<p class="text">Former staffers have moved to <em>Business Week</em>, <em>Portfolio</em>, CNBC and <em>Fast Company</em> in recent years.</p>
<p class="text">“I think performance- and money-wise, they are doing just great,” said one former staffer. “The problem is that everyone is miserable. Now that the market opened up, they can leave.”</p>
<p class="text">In interviews with more than a half-dozen former staffers, several issues arose—and aren’t ex-employees just ripe for griping?—but there was one persistent criticism of management: an increasing pressure about page views.</p>
<p class="text">In an e-mail to <em>The Observer</em>, one former staffer called Forbes.com “a page-view sweatshop.”</p>
<p class="text"><!--nextpage-->When questioned about such criticism, Mr. Spanfeller said that’s a “fair thought.”</p>
<p class="text"><span style="letter-spacing: -0.1pt">“One of the fundamental differences of online versus offline [is that] online is completely trackable,” he said. “You have 60, 70, 80 stories [in print], and you don’t know how well consumed each one is.”</span></p>
<p class="text"><span style="letter-spacing: 0.25pt">Therefore, Mr. Spanfeller said, “not looking at the data would be foolish,” and “tracking page views is something that is very important.” </span></p>
<p class="text"><span style="letter-spacing: 0.1pt">“There’s a lot of tension between editorial and management,” said a former Forbes.com staffer. “The editors do their best to insulate their reporters. You really can’t ignore it.”</span></p>
<p class="text">Multiple former staffers cited the addition of Daniel Bigman as managing editor—second in command to editor Paul Maidment—in December 2004 as a moment when page views took on added importance at editorial meetings.</p>
<p class="text">But last week another editorial change took place, with Mr. Bigman being moved to the head of the business channel—which one former staffer called a demotion. (Mr. Bigman declined to comment.)</p>
<p class="text">However, Mr. Spanfeller said it was all a part of restructuring: “When I first got here, six and some-odd years ago, I had this vision of not a single site, but a coalition of sites.”</p>
<p class="text">Mr. Spanfeller said that he now wants to have “a managing editor,” a “top dog” at each channel. Besides “Business,” there’s also “Tech,” “Markets,” “Entrepreneurs,” “Leadership,” “Personal Finance,” “<em>Forbes</em> Life,” “Lists” and “Opinions.” </p>
]]></description>
		<content:encoded><![CDATA[<p><img class="alignleft" src="http://nyoobserver.files.wordpress.com/2011/06/otr-jimspanfeller1v.jpg?w=201&h=300" />“We’re never happy about turnover,” said Forbes.com chief executive Jim Spanfeller.
<p class="text">In that case, he can’t be feeling too good lately.</p>
<p class="text"><span style="letter-spacing: 0.1pt">At Forbes.com, the online arm of the 90-year-old Steve Forbes–run publication—which now famously includes rock star Bono as an investor—nine editorial staffers have recently fled, according to a former staffer.</span></p>
<p class="text">Of course, Forbes.com has a young staff, with some toting freshly minted college diplomas. Indeed, two recent departures, Rebecca Eskreis and Dan Lienert, are heading off to graduate school.</p>
<p class="text"><span style="letter-spacing: -0.25pt">But several reporters have also headed to other publications: Hannah Clark (<em>Inc.</em>), David Ng (Associated Press) and Lisa Lerer (Politico.com).</span></p>
<p class="text">“Forbes.com does hire a fair number of younger reporters. But this level of dysfunctionality, and number of departures, isn’t normal,” said one former employee.</p>
<p class="text">Or is it?</p>
<p class="text">Two sources estimated at least 50 previous editorial departures since early 2005.</p>
<p class="text">Mr. Spanfeller said he doesn’t “feel that there’s anything particularly over the top” going on at his company.</p>
<p class="text">“Part of that is that we have a big target on our backs,” Mr. Spanfeller said. “We’re the first place that our competitors come to poach.”</p>
<p class="text">Another former Forbes.com staffer backed up Mr. Spanfeller, citing “more competition in the space.”</p>
<p class="text">Former staffers have moved to <em>Business Week</em>, <em>Portfolio</em>, CNBC and <em>Fast Company</em> in recent years.</p>
<p class="text">“I think performance- and money-wise, they are doing just great,” said one former staffer. “The problem is that everyone is miserable. Now that the market opened up, they can leave.”</p>
<p class="text">In interviews with more than a half-dozen former staffers, several issues arose—and aren’t ex-employees just ripe for griping?—but there was one persistent criticism of management: an increasing pressure about page views.</p>
<p class="text">In an e-mail to <em>The Observer</em>, one former staffer called Forbes.com “a page-view sweatshop.”</p>
<p class="text"><!--nextpage-->When questioned about such criticism, Mr. Spanfeller said that’s a “fair thought.”</p>
<p class="text"><span style="letter-spacing: -0.1pt">“One of the fundamental differences of online versus offline [is that] online is completely trackable,” he said. “You have 60, 70, 80 stories [in print], and you don’t know how well consumed each one is.”</span></p>
<p class="text"><span style="letter-spacing: 0.25pt">Therefore, Mr. Spanfeller said, “not looking at the data would be foolish,” and “tracking page views is something that is very important.” </span></p>
<p class="text"><span style="letter-spacing: 0.1pt">“There’s a lot of tension between editorial and management,” said a former Forbes.com staffer. “The editors do their best to insulate their reporters. You really can’t ignore it.”</span></p>
<p class="text">Multiple former staffers cited the addition of Daniel Bigman as managing editor—second in command to editor Paul Maidment—in December 2004 as a moment when page views took on added importance at editorial meetings.</p>
<p class="text">But last week another editorial change took place, with Mr. Bigman being moved to the head of the business channel—which one former staffer called a demotion. (Mr. Bigman declined to comment.)</p>
<p class="text">However, Mr. Spanfeller said it was all a part of restructuring: “When I first got here, six and some-odd years ago, I had this vision of not a single site, but a coalition of sites.”</p>
<p class="text">Mr. Spanfeller said that he now wants to have “a managing editor,” a “top dog” at each channel. Besides “Business,” there’s also “Tech,” “Markets,” “Entrepreneurs,” “Leadership,” “Personal Finance,” “<em>Forbes</em> Life,” “Lists” and “Opinions.” </p>
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