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	<title>Observer &#187; The Cycle of Abuse: iPhone Users Most Loyal Smartphone Customers</title>
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		<title>Observer &#187; The Cycle of Abuse: iPhone Users Most Loyal Smartphone Customers</title>
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		<title>The Cycle of Abuse: iPhone Users Most Loyal Smartphone Customers</title>

		<comments>http://observer.com/2011/01/the-cycle-of-abuse-iphone-users-most-loyal-smartphone-customers/#comments</comments>
		<pubDate>Tue, 18 Jan 2011 17:51:17 -0400</pubDate>
					<link>http://observer.com/2011/01/the-cycle-of-abuse-iphone-users-most-loyal-smartphone-customers/</link>
			<dc:creator>admin</dc:creator>
				
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		<description><![CDATA[<p><img class="alignleft" src="http://nyoobserver.files.wordpress.com/2011/06/iphone-gun-headset.jpg?w=300&h=249" />It dropped my call, and it felt like a kiss.&nbsp;</p>
<p>Mobile research firm Zokum released the results of a new study today which found <a href="http://www.zokem.com/2011/01/in-the-us-market-iphone-outperforms-other-mobile-platforms-in-user-loyalty-by-a-wide-margin-android-is-second-blackberry-fourth/">iPhone users are 84% more loyal to their product than consumers who have Android</a> smartphones.&nbsp;</p>
<p>Interestingly, however, Android users are more likely to repurchase an Android phone that iPhone users.</p>
<p>How to explain this discrepancy? Well, the loyalty score given to the iPhone is based on a single question - "How likely is it that you would recommend our company to a friend or colleague?"&nbsp;</p>
<p>So iPhone users are the type of people who would sing the praises of the device they own--even if when push comes to shove, they might not buy it again.&nbsp;</p>
<p><a href="http://www.tipb.com/2010/03/31/iphone-users-buy-apps-blackberry-users-pay/">IPhone users are also more likely to pay for apps</a>, while Android users prefer the free ad-supported variety.&nbsp;</p>
<p>Gluttons for punishment is the only way to describe it.&nbsp;</p>
<p><strong>bpopper at observer dot com - @benpopper</strong></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
]]></description>
		<content:encoded><![CDATA[<p><img class="alignleft" src="http://nyoobserver.files.wordpress.com/2011/06/iphone-gun-headset.jpg?w=300&h=249" />It dropped my call, and it felt like a kiss.&nbsp;</p>
<p>Mobile research firm Zokum released the results of a new study today which found <a href="http://www.zokem.com/2011/01/in-the-us-market-iphone-outperforms-other-mobile-platforms-in-user-loyalty-by-a-wide-margin-android-is-second-blackberry-fourth/">iPhone users are 84% more loyal to their product than consumers who have Android</a> smartphones.&nbsp;</p>
<p>Interestingly, however, Android users are more likely to repurchase an Android phone that iPhone users.</p>
<p>How to explain this discrepancy? Well, the loyalty score given to the iPhone is based on a single question - "How likely is it that you would recommend our company to a friend or colleague?"&nbsp;</p>
<p>So iPhone users are the type of people who would sing the praises of the device they own--even if when push comes to shove, they might not buy it again.&nbsp;</p>
<p><a href="http://www.tipb.com/2010/03/31/iphone-users-buy-apps-blackberry-users-pay/">IPhone users are also more likely to pay for apps</a>, while Android users prefer the free ad-supported variety.&nbsp;</p>
<p>Gluttons for punishment is the only way to describe it.&nbsp;</p>
<p><strong>bpopper at observer dot com - @benpopper</strong></p>
<p>&nbsp;</p>
<p>&nbsp;</p>
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