The iPhone will finally sever its exclusive relationship with AT&T today when it debuts on Verizon.
These two telco giants share the same mother, Ma Bell that is, but apparently broadband runs thicker than blood. Jenna Wortham breaks it down for The New York Times:
“I’m not sure iPhone users are ready for life in the slow lane,” Mark Siegel, an AT&T spokesman, said in a company statement.
“AT&T is known for a lot of things, but network quality is not one of them,” said Jeffrey Nelson, a spokesman for Verizon Wireless. “Typically companies try to call attention to their strongest suit. It must be backwards day at AT&T.”
Oh snap, backwards day.
AT&T may be treading in dangerous territory. For the last several years, Verizon has ranked in the top tier of customer satisfaction, while AT&T has sunk to the bottom, according to Consumer Reports. In a head-to-head insult war, Verizon is going to have way more firepower.
Luckily for AT&T, most of their customers aren’t going anywhere. Eighty percent of iPhone users are on a family plan, and 75 percent still have one year left on their contracts.
bpopper at observer dot com – @benpopper