Last week, the Museum of Sex posted a video of a kung fu-style sex scene–“a comical, Japanese animation-themed porn scene,” in director Dan Gluck’s words–on its blog, Mosex, which then auto-posted to Facebook. A few days later, the museum discovered its Facebook page, and the 43,000 or so fans it had accumulated over several years, was gone.
“The video had some graphic footage,” Mr. Gluck acknowledged, but it was “clearly a parody.” “I understand their sensitivity, but rather than sort of give us a warning, they’re kind of treating us like a porn company,” he said.
The email Facebook sent, with “Subject: Facebook Warning”:
If you need further assistance with this issue, please visit http://www.facebook.com/help/contact.php?show_form=page_disabled.
The Facebook Team
The museum appealed to Facebook and is hoping to have the account restored. But it’s been two days with no response from the company.
“It seems onerous and as a customer, basically, or as a participant–as added value in our own way in terms of content and interest and our very active and interested fanbase that we love to communicate with, to just be shut down like that without any response,” Mr. Gluck struggled to find the words when he spoke to Betabeat by phone–“It’s unfortunate.”
He noted that the museum had been careful about what content it posted to Facebook in the past, that this was their first warning, and most of their content to date has been similar to what other museums post. The Museum of Sex is an established institution here in New York, he pointed out, which maybe the rank-and-file Facebook employee who deleted the page didn’t know.
“Maybe because it’s the ‘Museum of Sex,’ maybe they think it’s a porn company,” he said.
Facebook, as a free service, is notoriously negligent in responding to users. According to gethuman.com, the average wait time for a customer phone call to Facebook is 339 minutes.