Amazon Might Err, But It Will Not Apologize

Earlier this week, a glitch in the Amazon matrix caused some readers of Haruki Murakami’s new novel 1Q84 to mistakenly conclude that the Kindle version of the book is only available for reading on one device rather than the usual six. This turned out to be a mistake, but before the problem was resolved a half dozen readers left one star reviews on the page for 1Q84.

While readers leaving comments have posted their own corrections about the issue, Amazon has put up no official explanation of what was its own mistake, leaving poor Mr. Murakami with a rating of only three stars, despite being #17 on Amazon’s list of bestsellers.

“This kind of misinformation reflects poorly on both the author and publisher,” wrote Knopf spokesperson Paul Bogaards in a refutation of a blog post on Gizmodo about the problem. “For a company that professes to have the interests of authors and readers inform the heart of their work, they need to do a better job of communicating their mistakes and instituting fixes.”

The people speak.