Amazon Might Err, But It Will Not Apologize

Earlier this week, a glitch in the Amazon matrix caused some readers of Haruki Murakami’s new novel 1Q84 to mistakenly conclude that the Kindle version of the book is only available for reading on one device rather than the usual six. This turned out to be a mistake, but before the problem was resolved a half dozen readers left one star reviews on the page for 1Q84.

screen shot 2011 11 04 at 8 34 26 am Amazon Might Err, But It Will Not Apologize

While readers leaving comments have posted their own corrections about the issue, Amazon has put up no official explanation of what was its own mistake, leaving poor Mr. Murakami with a rating of only three stars, despite being #17 on Amazon’s list of bestsellers.

“This kind of misinformation reflects poorly on both the author and publisher,” wrote Knopf spokesperson Paul Bogaards in a refutation of a blog post on Gizmodo about the problem. “For a company that professes to have the interests of authors and readers inform the heart of their work, they need to do a better job of communicating their mistakes and instituting fixes.”

screen shot 2011 11 04 at 8 36 03 am1 Amazon Might Err, But It Will Not Apologize

The people speak.

Comments

  1. I always hated when people left bad reviews about service related to Amazon on normal product reviews. Murakami has input on what devices the eBook is available for. This also goes for people leaving one star reviews on products for shipping, customer support and other features. Can’t Amazon just add an additional review option not related to products since people can’t seem to tell the different between product reviews and service reviews?