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	<title>Observer &#187; Amazon Might Err, But It Will Not Apologize</title>
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		<title>Observer &#187; Amazon Might Err, But It Will Not Apologize</title>
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		<title>Amazon Might Err, But It Will Not Apologize</title>

		<comments>http://observer.com/2011/11/amazon-might-err-but-it-will-not-apologize/#comments</comments>
		<pubDate>Fri, 04 Nov 2011 08:54:27 -0400</pubDate>
					<link>http://observer.com/2011/11/amazon-might-err-but-it-will-not-apologize/</link>
			<dc:creator>Emily Witt</dc:creator>
				
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		<description><![CDATA[<p>Earlier this week, a glitch in the Amazon matrix caused <a href="http://www.observer.com/2011/11/gizmodo-discovers-amazon-is-not-letting-publishing-ruin-the-kindle/">some readers</a> of Haruki Murakami's new novel <em>1Q84</em> to mistakenly conclude that the Kindle version of the book is only available for reading on one device rather than the usual six. This turned out to be a mistake, but before the problem was resolved a half dozen readers left one star reviews on<a href="http://www.amazon.com/1Q84-Haruki-Murakami/dp/0307593312/ref=zg_bs_books_17"> the page </a>for <em>1Q84</em>.<!--more--></p>
<p style="text-align: center;"><a href="http://nyoobserver.files.wordpress.com/2011/11/screen-shot-2011-11-04-at-8-34-26-am.png"><img class="size-full wp-image-195571 aligncenter" title="Screen shot 2011-11-04 at 8.34.26 AM" src="http://nyoobserver.files.wordpress.com/2011/11/screen-shot-2011-11-04-at-8-34-26-am.png" alt="" width="526" height="567" /></a></p>
<p>While readers leaving comments have posted their own corrections about the issue, Amazon has put up no official explanation of what was its own mistake, leaving poor Mr. Murakami with a rating of only three stars, despite being #17 on Amazon's list of bestsellers.</p>
<p>"This kind of misinformation reflects poorly on both the author and publisher," wrote Knopf spokesperson Paul Bogaards in a refutation of a blog post on Gizmodo about the problem. "For a company that professes to have the interests of authors and readers inform the heart of their work, they need to do a better job of communicating their mistakes and instituting fixes."</p>
<p><div id="attachment_195573" class="wp-caption alignleft" style="width: 639px"><a href="http://nyoobserver.files.wordpress.com/2011/11/screen-shot-2011-11-04-at-8-36-03-am1.png"><img class="size-full wp-image-195573" title="Screen shot 2011-11-04 at 8.36.03 AM" src="http://nyoobserver.files.wordpress.com/2011/11/screen-shot-2011-11-04-at-8-36-03-am1.png" alt="" width="629" height="226" /></a><p class="wp-caption-text">The people speak.</p></div></p>
]]></description>
		<content:encoded><![CDATA[<p>Earlier this week, a glitch in the Amazon matrix caused <a href="http://www.observer.com/2011/11/gizmodo-discovers-amazon-is-not-letting-publishing-ruin-the-kindle/">some readers</a> of Haruki Murakami's new novel <em>1Q84</em> to mistakenly conclude that the Kindle version of the book is only available for reading on one device rather than the usual six. This turned out to be a mistake, but before the problem was resolved a half dozen readers left one star reviews on<a href="http://www.amazon.com/1Q84-Haruki-Murakami/dp/0307593312/ref=zg_bs_books_17"> the page </a>for <em>1Q84</em>.<!--more--></p>
<p style="text-align: center;"><a href="http://nyoobserver.files.wordpress.com/2011/11/screen-shot-2011-11-04-at-8-34-26-am.png"><img class="size-full wp-image-195571 aligncenter" title="Screen shot 2011-11-04 at 8.34.26 AM" src="http://nyoobserver.files.wordpress.com/2011/11/screen-shot-2011-11-04-at-8-34-26-am.png" alt="" width="526" height="567" /></a></p>
<p>While readers leaving comments have posted their own corrections about the issue, Amazon has put up no official explanation of what was its own mistake, leaving poor Mr. Murakami with a rating of only three stars, despite being #17 on Amazon's list of bestsellers.</p>
<p>"This kind of misinformation reflects poorly on both the author and publisher," wrote Knopf spokesperson Paul Bogaards in a refutation of a blog post on Gizmodo about the problem. "For a company that professes to have the interests of authors and readers inform the heart of their work, they need to do a better job of communicating their mistakes and instituting fixes."</p>
<p><div id="attachment_195573" class="wp-caption alignleft" style="width: 639px"><a href="http://nyoobserver.files.wordpress.com/2011/11/screen-shot-2011-11-04-at-8-36-03-am1.png"><img class="size-full wp-image-195573" title="Screen shot 2011-11-04 at 8.36.03 AM" src="http://nyoobserver.files.wordpress.com/2011/11/screen-shot-2011-11-04-at-8-36-03-am1.png" alt="" width="629" height="226" /></a><p class="wp-caption-text">The people speak.</p></div></p>
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