MVC officials say more workers, extra training paying off for customers

TRENTON – New Jersey residents planning a trip to a Motor Vehicle Commission office can expect to spend less time waiting in line, according to state officials.

The chairman and chief administrator of the state’s Motor Vehicle Commission, Raymond Martinez, told Assembly lawmakers today that an “aggressive campaign” to minimize waiting in line at motor vehicle offices around the state is showing signs of paying off.

The hiring of additional part-time workers and implementing additional employee training has aided in reducing the average time of a visit to MVC offices, Martinez said.

Average wait times in February, compared to August 2011, at the agency’s three busiest agencies in Eatontown, Lodi and Wayne dropped from 52 minutes to 13 minutes, 120 minutes to 24 minutes and 125 minutes to 20 minutes, respectively.

“Along with these agency-specific changes, we will soon roll out what promises to be an even more effective customer tool, driver license renewals by mail,” Martinez said. “Beginning with expirations this coming July, MVC customers born on or before Dec. 1, 1964 will be told to ‘Skip the Trip’ and simply renew their license or non-driver ID by mail.”

Martinez also said the state will begin issuing driver’s licenses in May that conform to federal national security standards.

“The U.S. Department of Homeland Security is phasing in REAL ID by age, so to ensure that we get compliant documents into everyone’s hands, we are focusing first on those customers who were born after Dec. 1, 1964,” he said. “The federal deadline for this group is December 2014, which is why we’re offering the benefit of Skip the Trip to those who do not have to be compliant until 2017.”

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MVC officials say more workers, extra training paying off for customers