Uber Drivers Fight Back Against Driving Ms. Crazy

The rating system is a two-way street

Uber drivers are judging you back. (PAUL J. RICHARDS/AFP/Getty Images)

Uber drivers are judging you back. (PAUL J. RICHARDS/AFP/Getty Images)

What’s your number?

Your Uber number, that is.

When New York writer Kevin Roose uncovered his 4.8 passenger rating with the ride-share company, he entered a whole new world of Uber anxiety.

While most Uber-users are well aware of the hail-a-car app’s driver ratings, the 1-to-5-star passenger rating system is hidden from immediate view. You can ask your driver to see your rating, or you can just call Uber and ask.

The system is causing quite a stir among New Yorkers, who are questioning all of those embarrassing, late night rides home from the bar.

“Dammit, now I am thinking about the time we piled eight girls in a van and made the driver play ‘Trouble’ by Taylor Swift on his iPhone,” one friend told Mr. Roose.

Uber’s website states that passengers have, in fact, been kicked off the app for a “cooling period” after “inappropriate or unsafe behavior.”

“If you’re a 5-star Uber passenger, you get the best (and pickiest) drivers, speedy response times, and reliably good service. If your rating is worse, fewer drivers may be willing to open their doors to you, and you may find yourself taking the bus instead,” Roose writes.

The private ratings may be on display in future versions of the app, but we don’t know if we’re ready for that brutal moment of self-reflection just yet.

 

Uber Drivers Fight Back Against Driving Ms. Crazy