UPS Turns Office Staff Into Delivery Helpers to Fulfill Holiday Orders

A flood of return packages will extend the peak delivery season into the New Year. Maarten van den Heuvel/Unsplash

You may have noticed for a few weeks that your neighborhood UPS trucks have been driving around after business hours to drop off packages. 

Yes, UPS drivers are working longer hours this holiday season to fulfill a flood of online orders. In fact, the company is seeking help from office workers—accountants, marketers and perhaps IT guys, the Wall Street Journal first reported. 

“In some cases people were asked to change clothes and go to a local site that day or the next day because incoming volume tendered in trailer loads to specific sites was beyond the plan level,” a UPS spokesman told the Journal

It is common practice for delivery companies and big-box retailers to hire seasonal workers in preparation for peak delivery periods. UPS announced in September plans to hire 95,000 seasonal workers to sort packages and help drivers during this year’s holiday season. Fedex, Target, Amazon and Macy’s also hired thousands of temporary workers.

“This holiday work is an entry point for future permanent jobs and career advancement. Up to 35 percent of seasonal hires over the last three years now have permanent jobs with UPS,” Kyle Peterson, a spokesperson for UPS, told Observer.

But an unprecedented surge in online shopping this year somewhat caught the delivery network by surprise. 

Black Friday and Cyber Week sales in the U.S. were record-breaking and UPS delivered more than originally forecast as a result of such strong e-commerce demand,” UPS said in a statement on December 13. 

Combined, Black Friday and Cyber Monday reported $11.6 billion in online sales, about 20 percent higher than last year and an all-time high. 

Following Black Friday and Cyber Monday, UPS updated its holiday season delivery forecast to 750 million packages, 40 million more than last year. Daily delivery is expected to be double that of normal daily volume. 

Some of the full-time UPS drivers were asked to extend their regular hours, from 60 hours per seven days to 70 hours per eight days, the Journal reported. 

Peterson said that the peak delivery season will extend beyond Christmas, as people send back merchandise that doesn’t fit, and redeem gift cards. “Not too many years ago, UPS popularized the idea of National Returns Day–the day when the largest volume of packages are returned to retailers. We’ve seen that volume steadily increase over the last five years,” he told Observer. 

UPS currently ships 1 million return packages a day. The company expects this volume to increase to 1.4 million on January 3.

UPS Turns Office Staff Into Delivery Helpers to Fulfill Holiday Orders