In its progressive/penny-pinching efforts to be a tech-forward transit agency, the MTA has outsourced much of its app development to outside firms and open-source programmers. Among the innovations out there, this meant the MTA’s official trip planner was integrated with Google Maps, as has been the case since 2008. The future is now!
This is good, because the MTA is often broken down and under repair in reality, so digitally would mean even more problems. But that is also where the interfaces did not connect: There was no integration between the Google Map routes and the MTA Service Alerts that warned straphangers about construction- and emergency-related service changes. That changes today. Read More