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	<title>Observer &#187; Tony Hsieh</title>
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		<title>Observer &#187; Tony Hsieh</title>
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		<title>The Very Rich Are Very Different: Chrystia Freeland Introduces Us to the New Global Elite</title>

		<comments>http://observer.com/2012/10/the-very-rich-are-very-different-chrystia-freeland-introduces-us-to-the-new-global-elite/#comments</comments>
		<pubDate>Wed, 03 Oct 2012 08:00:54 -0400</pubDate>
					<link>http://observer.com/2012/10/the-very-rich-are-very-different-chrystia-freeland-introduces-us-to-the-new-global-elite/</link>
			<dc:creator>Patrick Clark</dc:creator>
				
		<guid isPermaLink="false">http://observer.com/?p=267273</guid>
		<description><![CDATA[<p><a href="http://observer.com/2012/10/the-very-rich-are-very-different-chrystia-freeland-introduces-us-to-the-new-global-elite/chrystiafreelandheadshot/" rel="attachment wp-att-267292"><img class="alignleft  wp-image-267292" title="ChrystiaFreelandheadshot" src="http://nyoobserver.files.wordpress.com/2012/10/chrystiafreelandheadshot.jpg?w=211" alt="" width="148" height="210" /></a>There are no beggars, no factory workers, no coal miners, hospital nurses, outsourced office hands or middle school teachers who figure prominently in <em>Plutocrats</em> (Penguin Press, 336 pages, $27.95), Chrystia Freeland’s new book on rising income disparity. (Call-center workers at startup whiz Tony Hsieh’s Zappos do make a cameo.) That’s by design. It’s Ms. Freeland’s stated intent to examine the widening gap between the mega-rich and the rest of us through the lives and careers of the men—yes, men—at the top. (The book’s full, ominous title is <em>Plutocrats: The Rise of the New Global Super Rich and the Fall of Everyone Else</em>.) That means, as her discussion of the distaste <em>affluent </em>Americans have for the word “rich” suggests, a study of the plutocrats on their own terms, and not, say, according to the 99/1 rhetoric posited by Occupy Wall Street.</p>
<p>And so the book is populated by financial, technological and emerging-market entrepreneurs peering down from their mountaintops, as well as the closest cousins of the fortunate few: the elite artists, artisans and thinkers who cater to, study or simply swim in the slipstream of the extremely rich.<!--more--></p>
<p>The operative word is extremely. Ms. Freeland, global editor at large for Reuters, takes readers to the 60th birthday party of private equity titan Stephen Schwarzman, at which Rod Stewart was reportedly paid $1 million to perform; to a lunch over Long Island-sourced striped bass with 20 bigwig investors at George Soros’s Southampton estate; and to visits with assorted billionaires, including LinkedIn founder Reid Hoffman, Russian oligarchs Mikhail Fridman and Viktor Vekselberg, and the son of Lakshmi Mittal, the richest man in India.</p>
<p>Carlos Slim, not just the wealthiest man in the world, Ms. Freeland tells us, but by one measure the wealthiest man in the history of the world, makes numerous appearances. Michael Bloomberg and Warren Buffett show up, naturally, as does Bo Xilai, the Chinese elite whose fortunes reversed when his wife was implicated in the murder of a British businessman.</p>
<p>It sounds titillating, but it isn’t. That’s also by design. <em>Plutocrats</em> isn’t a book about the lifestyles of the fabulously wealthy, but rather the global trends the book’s titular class surfed to success. Ms. Freeland isn’t interested here in the “original sins” that allowed men like Mr. Vekselberg to seize control of the Russian economy in the days of privatization (she told some of those stories in a previous book, <em>Sale of the Century</em>) but in locating the plutocrats’ winning instincts in economic, political and cultural contexts.</p>
<p>The result is something resembling a cocktail party at Davos or the Aspen Institute Ideas Festival or any of the other stops on the circuit of the mega-rich. The guests are long on intelligence, determination and self-confidence. The affect, as anyone who’s ever watched a TED Talk might surmise, is empirical and dry.</p>
<p><em>Plutocrats</em> grew out of an article Ms. Freeland published in <em>The Atlantic</em> in January 2011, which postulated the rise of a new global elite and rested on two ideas that at the time I found thrilling. First, that a French banker working in Hong Kong, a Russian mogul decamped to London and an American tech entrepreneur in Silicon Valley have more in common with each other than any has with his own countrymen. Second, when masters of the universe identify along class lines rather than nationality, we’re one step closer to the kind of global egalitarianism that Karl Marx might have idealized. A factory closes in the Rust Belt, taking a bite out of the American middle class; a factory opens in Guangzhou, buoying Chinese standards of living. Maybe we shouldn’t be so quick to say that’s a bad thing.</p>
<p><em>Plutocrats</em> doesn’t deliver any such strikes of lightning, but it’s rife with impressive analysis. In a chapter on the so-called superstar effect—“the tendency of both technological change and globalization to create winner-take-all economic tournaments”—Ms. Freeland glides from the writings of Soviet intellectuals, MIT and Princeton economists and the apostle Matthew to the careers of 18th century diva Elizabeth Billington, Lady Gaga, white-shoe lawyer David Boies, Yves St. Laurent, DreamWorks CEO Jeffrey Katzenberg and Albert Einstein.</p>
<p>The phenomena she describes are often self-apparent. Mario Batali maximizes earnings by selling lunch to Wall Street and cookbooks to everyone else. File-sharing extended pop stars’ reach, but undercut wealth for all but the select few who can use their massive popularity to fuel concert tours. These are not surprising concepts, but the thoroughness with which Ms. Freeland surrounds the ideas is satisfying.</p>
<p>The superstars, of course, are a side order. What we really want to know about is the billionaires who seem to remake the world with every new venture, a group that Ms. Freeland sorts into two overlapping chapters. By and large, she says, the plutocrats seized their fortunes by perceiving opportunities created by revolutionary change. But like the 19th century robber barons, they’ve also been enriched by the reallocation of public resources—rent-seeking, in economic parlance—and sought to influence government policy in service of their bulging bank accounts.<!--nextpage--></p>
<p>On the subject of revolution: Mr. Soros fled a comfortable childhood in his native Budapest after the arrival of the Nazis, a formative disruption that the hedge fund billionaire associates with his ability to intuit instability in markets others view as robust. Mr. Hoffman sensed that the changes being wrought in Silicon Valley in the early 1990s were an opportunity too great to ignore. Mr. Vekselberg collected privatization vouchers in the early days of the new Russia, while a less-prescient business partner cashed in his chips for a mere $100,000. Aditya Mittal, son of Lakshmi, spent years buying up Eastern European steel mills without much competition.</p>
<p>On rent-seeking: Mr. Slim made his fortune by winning a contract for the Mexican telecom concession that was so favorable it preserved a near-monopoly for close to 30 years. The American and British bankers who rose to wealth and power on the revolution in securitization are inextricably tied to a decades-long movement in banking deregulation.</p>
<p>Just because a plutocrat has made his way by disruption, Ms. Freeland is careful to point out, doesn’t preclude him from eating at government’s hand. Mr. Soros, to name but one example, is the beneficiary of the U.S. tax code, which privileges investment income by levying it at a 15 percent. Nor is a rent-seeker a purely self-interested being. Mexican telephone service improved throughout Mr. Slim’s ascension. Mortgage bonds made home ownership affordable for many more Americans (if ultimately too affordable for too many). Even the do-gooding tech evangelists come in for second-guessing. It’s nice to think that disrupting an old industry will create opportunities (read: jobs) in the new new thing that replaces it, but that much has yet to be proven.</p>
<p>Midway through <em>Plutocrats</em>, many readers will light upon an unpleasant notion: That, to invoke F. Scott Fitzgerald’s famous formulation on a far greater scale, we are not like the doers at the helm of the new world order. Ms. Freeland describes her own archetype in thinking about billionaires-by-disruption: public-school-educated students who go on to attend elite universities, thus equipped with the brains and the outsider status that come in handy if you’re looking to change the world. (It helps explain Ms. Freeland’s comfort with these people to know that she was born in Alberta, Canada, and matriculated to Harvard.) Mikhail Khodorkovsky, the richest man in Russia until he bucked the government too hard and wound up imprisoned for tax evasion, draws a sharper distinction: “If a man is not an oligarch, something is not right with him.”</p>
<p>It’s also worth noting that amid a presidential campaign heavy on the rhetoric of the 99 and 47 percents, either candidate fits into the smart outsider formulation. Mitt Romney may be the son of a wealthy man, but he’s an outsider by religion and geography, and recognized a pregnant moment—the rise of the private equity industry—to make his fortune. President Barack Obama, with his two Ivy League degrees and millions in book royalties, fits in with Ms. Freeland’s superstars. “Like the rest of the rising intellectual class to which he belongs, the president is an empiricist,” she writes.</p>
<p>Along with the realization that we are not like them comes another idea, which is that Ms. Freeland is going rather easy on the new masters of the universe. Indeed, when it comes time for her to make a prescription for right behavior, she draws it from the remote location of 14th century Venice. That city ascended to wealth and global dominance because access to fortune remained open. Specifically, she says, because investors in trade expeditions shared profits generously with the merchants they backed, a system which allowed new entrants into the class of the elite. When the city’s rulers locked in their status by placing formal limits on social mobility, Venice calcified and crumbled. Along those lines, Ms. Freeland closes on a piece of advice parroted from former Goldman Sachs senior partner Gus Levy, who described his philosophy as one of “long-term greed.”</p>
<p>That Ms. Freeland’s final words emit from an institution that is above all others symbolic of the global elite may be dispiriting to the 99 percent, but that is probably beside the point. An abiding lesson from Occupy Wall Street is that it’s far from easy to affect change by popular movement alone. In a world in which the very rich drive the biggest changes, there’s really only one thing for a superstar student of disparity to do: Speak to the rich—er, <em>affluent</em>—in a language they understand.</p>
<p align="right"><em>pclark@observer.com</em></p>
]]></description>
		<content:encoded><![CDATA[<p><a href="http://observer.com/2012/10/the-very-rich-are-very-different-chrystia-freeland-introduces-us-to-the-new-global-elite/chrystiafreelandheadshot/" rel="attachment wp-att-267292"><img class="alignleft  wp-image-267292" title="ChrystiaFreelandheadshot" src="http://nyoobserver.files.wordpress.com/2012/10/chrystiafreelandheadshot.jpg?w=211" alt="" width="148" height="210" /></a>There are no beggars, no factory workers, no coal miners, hospital nurses, outsourced office hands or middle school teachers who figure prominently in <em>Plutocrats</em> (Penguin Press, 336 pages, $27.95), Chrystia Freeland’s new book on rising income disparity. (Call-center workers at startup whiz Tony Hsieh’s Zappos do make a cameo.) That’s by design. It’s Ms. Freeland’s stated intent to examine the widening gap between the mega-rich and the rest of us through the lives and careers of the men—yes, men—at the top. (The book’s full, ominous title is <em>Plutocrats: The Rise of the New Global Super Rich and the Fall of Everyone Else</em>.) That means, as her discussion of the distaste <em>affluent </em>Americans have for the word “rich” suggests, a study of the plutocrats on their own terms, and not, say, according to the 99/1 rhetoric posited by Occupy Wall Street.</p>
<p>And so the book is populated by financial, technological and emerging-market entrepreneurs peering down from their mountaintops, as well as the closest cousins of the fortunate few: the elite artists, artisans and thinkers who cater to, study or simply swim in the slipstream of the extremely rich.<!--more--></p>
<p>The operative word is extremely. Ms. Freeland, global editor at large for Reuters, takes readers to the 60th birthday party of private equity titan Stephen Schwarzman, at which Rod Stewart was reportedly paid $1 million to perform; to a lunch over Long Island-sourced striped bass with 20 bigwig investors at George Soros’s Southampton estate; and to visits with assorted billionaires, including LinkedIn founder Reid Hoffman, Russian oligarchs Mikhail Fridman and Viktor Vekselberg, and the son of Lakshmi Mittal, the richest man in India.</p>
<p>Carlos Slim, not just the wealthiest man in the world, Ms. Freeland tells us, but by one measure the wealthiest man in the history of the world, makes numerous appearances. Michael Bloomberg and Warren Buffett show up, naturally, as does Bo Xilai, the Chinese elite whose fortunes reversed when his wife was implicated in the murder of a British businessman.</p>
<p>It sounds titillating, but it isn’t. That’s also by design. <em>Plutocrats</em> isn’t a book about the lifestyles of the fabulously wealthy, but rather the global trends the book’s titular class surfed to success. Ms. Freeland isn’t interested here in the “original sins” that allowed men like Mr. Vekselberg to seize control of the Russian economy in the days of privatization (she told some of those stories in a previous book, <em>Sale of the Century</em>) but in locating the plutocrats’ winning instincts in economic, political and cultural contexts.</p>
<p>The result is something resembling a cocktail party at Davos or the Aspen Institute Ideas Festival or any of the other stops on the circuit of the mega-rich. The guests are long on intelligence, determination and self-confidence. The affect, as anyone who’s ever watched a TED Talk might surmise, is empirical and dry.</p>
<p><em>Plutocrats</em> grew out of an article Ms. Freeland published in <em>The Atlantic</em> in January 2011, which postulated the rise of a new global elite and rested on two ideas that at the time I found thrilling. First, that a French banker working in Hong Kong, a Russian mogul decamped to London and an American tech entrepreneur in Silicon Valley have more in common with each other than any has with his own countrymen. Second, when masters of the universe identify along class lines rather than nationality, we’re one step closer to the kind of global egalitarianism that Karl Marx might have idealized. A factory closes in the Rust Belt, taking a bite out of the American middle class; a factory opens in Guangzhou, buoying Chinese standards of living. Maybe we shouldn’t be so quick to say that’s a bad thing.</p>
<p><em>Plutocrats</em> doesn’t deliver any such strikes of lightning, but it’s rife with impressive analysis. In a chapter on the so-called superstar effect—“the tendency of both technological change and globalization to create winner-take-all economic tournaments”—Ms. Freeland glides from the writings of Soviet intellectuals, MIT and Princeton economists and the apostle Matthew to the careers of 18th century diva Elizabeth Billington, Lady Gaga, white-shoe lawyer David Boies, Yves St. Laurent, DreamWorks CEO Jeffrey Katzenberg and Albert Einstein.</p>
<p>The phenomena she describes are often self-apparent. Mario Batali maximizes earnings by selling lunch to Wall Street and cookbooks to everyone else. File-sharing extended pop stars’ reach, but undercut wealth for all but the select few who can use their massive popularity to fuel concert tours. These are not surprising concepts, but the thoroughness with which Ms. Freeland surrounds the ideas is satisfying.</p>
<p>The superstars, of course, are a side order. What we really want to know about is the billionaires who seem to remake the world with every new venture, a group that Ms. Freeland sorts into two overlapping chapters. By and large, she says, the plutocrats seized their fortunes by perceiving opportunities created by revolutionary change. But like the 19th century robber barons, they’ve also been enriched by the reallocation of public resources—rent-seeking, in economic parlance—and sought to influence government policy in service of their bulging bank accounts.<!--nextpage--></p>
<p>On the subject of revolution: Mr. Soros fled a comfortable childhood in his native Budapest after the arrival of the Nazis, a formative disruption that the hedge fund billionaire associates with his ability to intuit instability in markets others view as robust. Mr. Hoffman sensed that the changes being wrought in Silicon Valley in the early 1990s were an opportunity too great to ignore. Mr. Vekselberg collected privatization vouchers in the early days of the new Russia, while a less-prescient business partner cashed in his chips for a mere $100,000. Aditya Mittal, son of Lakshmi, spent years buying up Eastern European steel mills without much competition.</p>
<p>On rent-seeking: Mr. Slim made his fortune by winning a contract for the Mexican telecom concession that was so favorable it preserved a near-monopoly for close to 30 years. The American and British bankers who rose to wealth and power on the revolution in securitization are inextricably tied to a decades-long movement in banking deregulation.</p>
<p>Just because a plutocrat has made his way by disruption, Ms. Freeland is careful to point out, doesn’t preclude him from eating at government’s hand. Mr. Soros, to name but one example, is the beneficiary of the U.S. tax code, which privileges investment income by levying it at a 15 percent. Nor is a rent-seeker a purely self-interested being. Mexican telephone service improved throughout Mr. Slim’s ascension. Mortgage bonds made home ownership affordable for many more Americans (if ultimately too affordable for too many). Even the do-gooding tech evangelists come in for second-guessing. It’s nice to think that disrupting an old industry will create opportunities (read: jobs) in the new new thing that replaces it, but that much has yet to be proven.</p>
<p>Midway through <em>Plutocrats</em>, many readers will light upon an unpleasant notion: That, to invoke F. Scott Fitzgerald’s famous formulation on a far greater scale, we are not like the doers at the helm of the new world order. Ms. Freeland describes her own archetype in thinking about billionaires-by-disruption: public-school-educated students who go on to attend elite universities, thus equipped with the brains and the outsider status that come in handy if you’re looking to change the world. (It helps explain Ms. Freeland’s comfort with these people to know that she was born in Alberta, Canada, and matriculated to Harvard.) Mikhail Khodorkovsky, the richest man in Russia until he bucked the government too hard and wound up imprisoned for tax evasion, draws a sharper distinction: “If a man is not an oligarch, something is not right with him.”</p>
<p>It’s also worth noting that amid a presidential campaign heavy on the rhetoric of the 99 and 47 percents, either candidate fits into the smart outsider formulation. Mitt Romney may be the son of a wealthy man, but he’s an outsider by religion and geography, and recognized a pregnant moment—the rise of the private equity industry—to make his fortune. President Barack Obama, with his two Ivy League degrees and millions in book royalties, fits in with Ms. Freeland’s superstars. “Like the rest of the rising intellectual class to which he belongs, the president is an empiricist,” she writes.</p>
<p>Along with the realization that we are not like them comes another idea, which is that Ms. Freeland is going rather easy on the new masters of the universe. Indeed, when it comes time for her to make a prescription for right behavior, she draws it from the remote location of 14th century Venice. That city ascended to wealth and global dominance because access to fortune remained open. Specifically, she says, because investors in trade expeditions shared profits generously with the merchants they backed, a system which allowed new entrants into the class of the elite. When the city’s rulers locked in their status by placing formal limits on social mobility, Venice calcified and crumbled. Along those lines, Ms. Freeland closes on a piece of advice parroted from former Goldman Sachs senior partner Gus Levy, who described his philosophy as one of “long-term greed.”</p>
<p>That Ms. Freeland’s final words emit from an institution that is above all others symbolic of the global elite may be dispiriting to the 99 percent, but that is probably beside the point. An abiding lesson from Occupy Wall Street is that it’s far from easy to affect change by popular movement alone. In a world in which the very rich drive the biggest changes, there’s really only one thing for a superstar student of disparity to do: Speak to the rich—er, <em>affluent</em>—in a language they understand.</p>
<p align="right"><em>pclark@observer.com</em></p>
]]></content:encoded>
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		<title>Forget Lehrer and Zakaria—Most Online Journalism Is Rotten to the Core</title>

		<comments>http://observer.com/2012/08/conflict-journalism-how-online-media-is-inherently-compromised/#comments</comments>
		<pubDate>Wed, 29 Aug 2012 14:20:20 -0400</pubDate>
					<link>http://observer.com/2012/08/conflict-journalism-how-online-media-is-inherently-compromised/</link>
			<dc:creator></dc:creator>
				
		<guid isPermaLink="false">http://observer.com/?p=259850</guid>
		<description><![CDATA[<p><div id="attachment_260015" class="wp-caption alignleft" style="width: 310px"><a href="http://observer.com/2012/08/conflict-journalism-how-online-media-is-inherently-compromised/offthemedia/" rel="attachment wp-att-260015"><img class="size-medium wp-image-260015" title="OFFTHEMEDIA" alt="" src="http://nyoobserver.files.wordpress.com/2012/08/offthemedia.jpeg?w=300" height="202" width="300" /></a><p class="wp-caption-text">Ed Johnson</p></div></p>
<p>The state of journalism is bad. Of course, <strong>Jonah Lehrer</strong> and <strong>Fareed Zakaria</strong>—high-profile writers at <em>The New Yorker</em> and <em>Time</em>, respectively—were recently exposed as frauds and plagiarists, but that’s not the worst of it. Not even close. The phone-tapping scandal that nearly imploded NewsCorp’s news division last year? Nope.</p>
<p>In fact, nothing illustrates the distressing state of affairs more clearly than the reaction to Judge <strong>William Alsup</strong>’s<a href="http://articles.chicagotribune.com/2012-08-09/business/sns-rt-us-google-oraclebre877056-20120807_1_android-mobile-platform-oracle-patents-patents-and-copyright"> recent order</a> that Google and Oracle turn over the names of the reporters and bloggers whom the two companies had paid for potentially positive coverage supporting their case in a high-stakes copyright lawsuit.</p>
<p>Wait, what reaction? Oh, you didn’t even <em>hear</em> about this?<!--more--></p>
<p>Don’t worry, you didn’t somehow miss the stunned denunciations from the media elite. You didn’t miss the outraged editorials by the Poynter Institute and <em>Columbia Journalism Review</em>. Because they didn’t happen. Just as Sherlock Holmes gets his clue from the fact that the dog didn’t bark in “The Hound of the Baskervilles,” the lack of outcry is actually the sound of every insider in journalism tipping his or her hand. Reporters taking bribes from major tech companies in Silicon Valley? Old news!</p>
<p>The corruption is endemic. Take <strong>Michael Arrington</strong>, founder of TechCrunch.com, which sold to AOL for $25M in 2010; his bold editorial stand last year caused him to be ousted from the site he started. What was that stand? Simply that he was perfectly justified in simultaneously launching a side business called CrunchFund, which would invest venture capital in <em>the very same startups his immensely powerful blog covered</em>. It would be hard to imagine a clearer conflict of interest, but most of his peers eagerly took his side.</p>
<p>Some, like former TechCrunch editor and tech journalist <strong>Sarah Lacy</strong>, even followed his lead. This year, she founded PandoDaily, a new technology news blog. Investors include <strong>Marc Andreessen</strong>, <strong>Peter Thiel</strong>, <strong>Tony Hsieh</strong> and <strong>Chris Dixon</strong>. If those names sound familiar, it’s because they are the owners, founders or funders of the biggest companies in tech—outfits like Facebook, Zappos, PayPal, LinkedIn and Foursquare. Mr. Andreesen is also an investor in the news website Business Insider. (Full disclosure: The Observer Media Group is partially owned by Josh Kushner, a principal in the investment firm Thrive Capital, which funds a number of start-ups.)</p>
<p>What happens when the robber barons once again not only pull the strings of the industry, but also control the press that is supposed to cover it and hold them responsible?</p>
<p>At the end of the day, it’s these guys who are the real “customers” of the news outlets: not all of the readers out there, but the marketers, advertisers and investors to whom journalists are trying to a deliver product—that product being<em> you and your attention</em>. <!--nextpage--></p>
<p>So while the outcry over small ethical lapses like Mr. Lehrer supposedly “plagiarizing himself” or making up a few quotes sucks up all the oxygen, they are in some sense a distraction from the deeper systemic issues. The media focus on these token misdeeds is a way of convincing the public that the truth still matters—an effort to distract from the truly appalling economics of the news itself. It’s not enough that blogs and fledgling newspapers are putting themselves in an unethical position by taking money from the people they cover. In today’s world of page-view journalism—in which writers are compensated by how many times their posts are viewed—every article is in some sense a conflict of interest.</p>
<p>Think of BleacherReport, a consortium of sports blogs, that was just<a href="http://articles.chicagotribune.com/2012-08-06/entertainment/sns-201208061539reedbusivarietynvr1118057502-20120806_1_turner-sports-bleacher-report-content"> acquired by Turner Broadcasting for $180 million</a>. BleacherReport, like many blog empires, pays its contributors in part based on page-views. (Meanwhile, some unpaid writers are compensated merely with “exposure.”) In other words, an incentive is created to write articles that get a lot of traffic, not articles that are necessarily “good” or, say, “true.” Intelligent readers are known to disdain the more craven methods sites use to drive traffic—particularly the breed of “entertaining slideshows” that Bleacher trumpets in its slogan—but publishers love the money it brings in from pay-per-impression advertisers. And the reason BleacherReport encourages its writers to chase this sort of page-view growth strategy is that its investors demand it.</p>
<p>This is what I mean when I say every article on these sites has a conflict of interest. The goal isn’t to do worthwhile journalism, it is to profit. BleacherReport, like nearly every site from Gawker to Business Insider to, yes, Observer.com, wants to show hockey-stick growth. Then, should they wish to, they can sell for a profit. Just business, of course. But it warps what they write about and how they write it.</p>
<p>But the media is happy to have readers focus on Mr. Leher and Mr. Zakaria, like they're the real problem.</p>
<p>I’ve been around the underworld of PR long enough to know that multibillion-dollar industries love to focus on isolated incidents as misdirection. It’s always about the rogue trader, the “unpreventable” disaster or the overzealous campaign flack.</p>
<p>The ensuing hand-wringing and self-flagellation generally prevents anyone from bothering to probe any deeper. To go back to the dog analogy, they’ll never bark at institutionalized backroom dealing or insidious incentives, because that’s what they’re comfortable with.</p>
<p>Recently, a writer for the Poynter Institute <a href="http://www.poynter.org/latest-news/regret-the-error/181742/telling-the-truth-about-media-manipulator-ryan-holiday/">tried to dismiss</a> some of my criticisms of the online-driven media cycle by asking his readers “Are you interested in hearing about the sausage [being made] from the guy who keeps dropping mouse feces into the grinder?”</p>
<p>Well ... I would hope so. Who better to tell you what's what?</p>
<p><em>Ryan Holiday is the bestselling author of </em><a href="http://www.amazon.com/Trust-Me-Lying-Confessions-Manipulator/dp/159184553X/ref=sr_1_1?ie=UTF8&amp;qid=1346629898&amp;sr=8-1&amp;keywords=trust+me+i%27m+lying">Trust Me I’m Lying: Confessions of a Media Manipulator</a><em> and a PR strategist for brands and writers.</em></p>
]]></description>
		<content:encoded><![CDATA[<p><div id="attachment_260015" class="wp-caption alignleft" style="width: 310px"><a href="http://observer.com/2012/08/conflict-journalism-how-online-media-is-inherently-compromised/offthemedia/" rel="attachment wp-att-260015"><img class="size-medium wp-image-260015" title="OFFTHEMEDIA" alt="" src="http://nyoobserver.files.wordpress.com/2012/08/offthemedia.jpeg?w=300" height="202" width="300" /></a><p class="wp-caption-text">Ed Johnson</p></div></p>
<p>The state of journalism is bad. Of course, <strong>Jonah Lehrer</strong> and <strong>Fareed Zakaria</strong>—high-profile writers at <em>The New Yorker</em> and <em>Time</em>, respectively—were recently exposed as frauds and plagiarists, but that’s not the worst of it. Not even close. The phone-tapping scandal that nearly imploded NewsCorp’s news division last year? Nope.</p>
<p>In fact, nothing illustrates the distressing state of affairs more clearly than the reaction to Judge <strong>William Alsup</strong>’s<a href="http://articles.chicagotribune.com/2012-08-09/business/sns-rt-us-google-oraclebre877056-20120807_1_android-mobile-platform-oracle-patents-patents-and-copyright"> recent order</a> that Google and Oracle turn over the names of the reporters and bloggers whom the two companies had paid for potentially positive coverage supporting their case in a high-stakes copyright lawsuit.</p>
<p>Wait, what reaction? Oh, you didn’t even <em>hear</em> about this?<!--more--></p>
<p>Don’t worry, you didn’t somehow miss the stunned denunciations from the media elite. You didn’t miss the outraged editorials by the Poynter Institute and <em>Columbia Journalism Review</em>. Because they didn’t happen. Just as Sherlock Holmes gets his clue from the fact that the dog didn’t bark in “The Hound of the Baskervilles,” the lack of outcry is actually the sound of every insider in journalism tipping his or her hand. Reporters taking bribes from major tech companies in Silicon Valley? Old news!</p>
<p>The corruption is endemic. Take <strong>Michael Arrington</strong>, founder of TechCrunch.com, which sold to AOL for $25M in 2010; his bold editorial stand last year caused him to be ousted from the site he started. What was that stand? Simply that he was perfectly justified in simultaneously launching a side business called CrunchFund, which would invest venture capital in <em>the very same startups his immensely powerful blog covered</em>. It would be hard to imagine a clearer conflict of interest, but most of his peers eagerly took his side.</p>
<p>Some, like former TechCrunch editor and tech journalist <strong>Sarah Lacy</strong>, even followed his lead. This year, she founded PandoDaily, a new technology news blog. Investors include <strong>Marc Andreessen</strong>, <strong>Peter Thiel</strong>, <strong>Tony Hsieh</strong> and <strong>Chris Dixon</strong>. If those names sound familiar, it’s because they are the owners, founders or funders of the biggest companies in tech—outfits like Facebook, Zappos, PayPal, LinkedIn and Foursquare. Mr. Andreesen is also an investor in the news website Business Insider. (Full disclosure: The Observer Media Group is partially owned by Josh Kushner, a principal in the investment firm Thrive Capital, which funds a number of start-ups.)</p>
<p>What happens when the robber barons once again not only pull the strings of the industry, but also control the press that is supposed to cover it and hold them responsible?</p>
<p>At the end of the day, it’s these guys who are the real “customers” of the news outlets: not all of the readers out there, but the marketers, advertisers and investors to whom journalists are trying to a deliver product—that product being<em> you and your attention</em>. <!--nextpage--></p>
<p>So while the outcry over small ethical lapses like Mr. Lehrer supposedly “plagiarizing himself” or making up a few quotes sucks up all the oxygen, they are in some sense a distraction from the deeper systemic issues. The media focus on these token misdeeds is a way of convincing the public that the truth still matters—an effort to distract from the truly appalling economics of the news itself. It’s not enough that blogs and fledgling newspapers are putting themselves in an unethical position by taking money from the people they cover. In today’s world of page-view journalism—in which writers are compensated by how many times their posts are viewed—every article is in some sense a conflict of interest.</p>
<p>Think of BleacherReport, a consortium of sports blogs, that was just<a href="http://articles.chicagotribune.com/2012-08-06/entertainment/sns-201208061539reedbusivarietynvr1118057502-20120806_1_turner-sports-bleacher-report-content"> acquired by Turner Broadcasting for $180 million</a>. BleacherReport, like many blog empires, pays its contributors in part based on page-views. (Meanwhile, some unpaid writers are compensated merely with “exposure.”) In other words, an incentive is created to write articles that get a lot of traffic, not articles that are necessarily “good” or, say, “true.” Intelligent readers are known to disdain the more craven methods sites use to drive traffic—particularly the breed of “entertaining slideshows” that Bleacher trumpets in its slogan—but publishers love the money it brings in from pay-per-impression advertisers. And the reason BleacherReport encourages its writers to chase this sort of page-view growth strategy is that its investors demand it.</p>
<p>This is what I mean when I say every article on these sites has a conflict of interest. The goal isn’t to do worthwhile journalism, it is to profit. BleacherReport, like nearly every site from Gawker to Business Insider to, yes, Observer.com, wants to show hockey-stick growth. Then, should they wish to, they can sell for a profit. Just business, of course. But it warps what they write about and how they write it.</p>
<p>But the media is happy to have readers focus on Mr. Leher and Mr. Zakaria, like they're the real problem.</p>
<p>I’ve been around the underworld of PR long enough to know that multibillion-dollar industries love to focus on isolated incidents as misdirection. It’s always about the rogue trader, the “unpreventable” disaster or the overzealous campaign flack.</p>
<p>The ensuing hand-wringing and self-flagellation generally prevents anyone from bothering to probe any deeper. To go back to the dog analogy, they’ll never bark at institutionalized backroom dealing or insidious incentives, because that’s what they’re comfortable with.</p>
<p>Recently, a writer for the Poynter Institute <a href="http://www.poynter.org/latest-news/regret-the-error/181742/telling-the-truth-about-media-manipulator-ryan-holiday/">tried to dismiss</a> some of my criticisms of the online-driven media cycle by asking his readers “Are you interested in hearing about the sausage [being made] from the guy who keeps dropping mouse feces into the grinder?”</p>
<p>Well ... I would hope so. Who better to tell you what's what?</p>
<p><em>Ryan Holiday is the bestselling author of </em><a href="http://www.amazon.com/Trust-Me-Lying-Confessions-Manipulator/dp/159184553X/ref=sr_1_1?ie=UTF8&amp;qid=1346629898&amp;sr=8-1&amp;keywords=trust+me+i%27m+lying">Trust Me I’m Lying: Confessions of a Media Manipulator</a><em> and a PR strategist for brands and writers.</em></p>
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		<title>Zappos Hacked! Millions of Accounts Potentially Compromised</title>

		<comments>http://observer.com/2012/01/zappos-hacked-millions-of-accounts-potentially-compromised/#comments</comments>
		<pubDate>Sun, 15 Jan 2012 23:18:01 -0400</pubDate>
					<link>http://observer.com/2012/01/zappos-hacked-millions-of-accounts-potentially-compromised/</link>
			<dc:creator>Steve Huff</dc:creator>
				
		<guid isPermaLink="false">http://www.observer.com/?p=212054</guid>
		<description><![CDATA[<p><div id="attachment_212056" class="wp-caption alignleft" style="width: 304px"><a rel="attachment wp-att-212056" href="http://www.observer.com/2012/01/zappos-hacked-millions-of-accounts-potentially-compromised/zapposimage/"><img class="size-full wp-image-212056" title="zapposimage" src="http://nyoobserver.files.wordpress.com/2012/01/zapposimage.jpg" alt="" width="294" height="172" /></a><p class="wp-caption-text">Zappos.com</p></div></p>
<p>According to <a href="http://blogs.zappos.com/securityemail" target="_blank">an entry</a> posted on the company blog on Sunday, online shoe and clothing giant Zappos has suffered a massive security breach compromising some data on as many as 24 million customer accounts. In an email to employees, CEO Tony Hsieh said the company was attacked by "a criminal who gained access to parts of our internal network and systems through one of our servers in Kentucky." Hsieh also said the company was cooperating with authorities in an "exhaustive investigation."<!--more--></p>
<p>Hsieh continued:</p>
<blockquote><p>Because of the nature of the investigation, the information in this email is being sent a bit more formally, and unfortunately we are not able to provide any more details about specifics of the attack beyond what is in this email and the link at the end of this email, but we can say that THE DATABASE THAT STORES OUR CUSTOMERS' CRITICAL CREDIT CARD AND OTHER PAYMENT DATA WAS NOT AFFECTED OR ACCESSED.</p></blockquote>
<p>Below the notice to employees, Hsieh attached the text of the email sent to customers. Zappos account holders were advised that unauthorized access had been gained to "one or more of the following: your name, e-mail address, billing and shipping addresses, phone number, the last four digits of your credit card number (the standard information you find on receipts), and/or your cryptographically scrambled password (but not your actual password)."</p>
<p>Customers were advised--capslock advised, no less--to "PLEASE CREATE A NEW PASSWORD," as one of the company's security measures was to go ahead and existing passwords.</p>
<p>Zappos also clearly anticipates a huge customer response (perhaps backlash?) to the news:</p>
<blockquote><p>Due to the volume of inquiries we are expecting, we realized that we could serve the most customers by answering their questions by email. We have made the hard decision to temporarily turn off our phones and direct customers to contact us by email because our phone systems simply aren't capable of handling so much volume. (If 5% of our customers call, that would be over 1 million phone calls, most of which would not even make it into our phone system in the first place.)</p></blockquote>
<p>[<a href="http://blogs.zappos.com/securityemail">Zappos</a>]</p>
]]></description>
		<content:encoded><![CDATA[<p><div id="attachment_212056" class="wp-caption alignleft" style="width: 304px"><a rel="attachment wp-att-212056" href="http://www.observer.com/2012/01/zappos-hacked-millions-of-accounts-potentially-compromised/zapposimage/"><img class="size-full wp-image-212056" title="zapposimage" src="http://nyoobserver.files.wordpress.com/2012/01/zapposimage.jpg" alt="" width="294" height="172" /></a><p class="wp-caption-text">Zappos.com</p></div></p>
<p>According to <a href="http://blogs.zappos.com/securityemail" target="_blank">an entry</a> posted on the company blog on Sunday, online shoe and clothing giant Zappos has suffered a massive security breach compromising some data on as many as 24 million customer accounts. In an email to employees, CEO Tony Hsieh said the company was attacked by "a criminal who gained access to parts of our internal network and systems through one of our servers in Kentucky." Hsieh also said the company was cooperating with authorities in an "exhaustive investigation."<!--more--></p>
<p>Hsieh continued:</p>
<blockquote><p>Because of the nature of the investigation, the information in this email is being sent a bit more formally, and unfortunately we are not able to provide any more details about specifics of the attack beyond what is in this email and the link at the end of this email, but we can say that THE DATABASE THAT STORES OUR CUSTOMERS' CRITICAL CREDIT CARD AND OTHER PAYMENT DATA WAS NOT AFFECTED OR ACCESSED.</p></blockquote>
<p>Below the notice to employees, Hsieh attached the text of the email sent to customers. Zappos account holders were advised that unauthorized access had been gained to "one or more of the following: your name, e-mail address, billing and shipping addresses, phone number, the last four digits of your credit card number (the standard information you find on receipts), and/or your cryptographically scrambled password (but not your actual password)."</p>
<p>Customers were advised--capslock advised, no less--to "PLEASE CREATE A NEW PASSWORD," as one of the company's security measures was to go ahead and existing passwords.</p>
<p>Zappos also clearly anticipates a huge customer response (perhaps backlash?) to the news:</p>
<blockquote><p>Due to the volume of inquiries we are expecting, we realized that we could serve the most customers by answering their questions by email. We have made the hard decision to temporarily turn off our phones and direct customers to contact us by email because our phone systems simply aren't capable of handling so much volume. (If 5% of our customers call, that would be over 1 million phone calls, most of which would not even make it into our phone system in the first place.)</p></blockquote>
<p>[<a href="http://blogs.zappos.com/securityemail">Zappos</a>]</p>
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