After the web site www.thesmokinggun.com detailed more than 550 complaints over 18 months about how motorists were treated poorly by New Jersey Highway Authority toll collectors, Assembly Transportation Chairman John Wisniewski (D-Sayreville) and Assembly Consumer Affairs Chairman Paul Moriarty (D-Washington Twp.) want the state Transportation Commissioner to explain how customer service complaints are being addressed.
The two legislators said they may hold public hearings on the complaints, and asked New Jerseyans to share their customer service stories by e-mailing them at AsmDemOffice@njleg.org.
“Racial slurs, violent threats and verbal abuse toward the public are always unacceptable,” Wisniewski and Moriarty wrote to James Simpson, the acting Commissioner of Transportation. “Quite simply, this conduct cannot continue and needs to be immediately addressed.”