Walder Explains MTA Web Site Slowdown

Although by most accounts the subways have been operating close to normal during this latest snowstorm (not however on this N-Train) the MTA still had a bit of SNAFU this morning when commuters who wanted to brave this latest Snowpacalypse and get to work couldn’t log on to the MTA’s Web site to find out which trains were running.

According to MTA chief, the problem was similar to one experience L-Train riders on Friday evening: too much demand, too little room to accommodate it all.

“The website has come under extreme usage,” he said. “We have been progressively reducing the amount of graphic content on there to keep it up. But to put this in some context, the early indications are that the website received twice as many hits as it did during the blizzard. It really is a question of expanding the pipe and that’s what we have to figure out how to do.”

The MTA pulled all buses from operation last night, a lesson learned after scores of buses got stuck in the snow during the last blizzard.

“We made some different decisions,” Walder said. “No question about that. We were a little more nimble at dealing with the circumstances that were there and we took the decision that it was better to pull back service rather than continue to operate in the face of a very difficult storm.”

As for the evening rush, the MTA says, “We’re working hard to restore full service in the aftermath of a storm that dumped nineteen inches of snow on New York City and more than a foot of snow in other parts of the region. While we have restored service across the entire system, recovery efforts are ongoing and customers may still experience some delays and cancellations. While the storm has passed, we continue to urge all of our customers to walk carefully on platforms and stairs, and to take special care when boarding or exiting buses or trains.”

Inquiries into specific subway lines or buses should be directed to, ah, the MTA’s Web site.





Walder Explains MTA Web Site Slowdown