NEWARK – A health care equipment company has agreed to pay more than $58,000 to resolve an investigation by the state Division of Consumer Affairs.
Community Surgical Supply Inc., which provides wheelchairs, oxygen machines and other equipment, will revise its business practices and be subject to state monitoring under terms of an Assurance of Voluntary Compliance, the Attorney General’s office reported Monday.
Community Surgical Supply will pay $50,000 in civil penalties, plus $8,490 in reimbursement of attorneys’ fees and investigative costs incurred by the Division.
As part of the settlement, the Toms River company is required to employ a consumer liaison and perform quarterly audits for at least two years to ensure compliance with the state’s consumer protection laws, the AG’s office stated.
The office reported that 24 complaints filed by consumers since 2008 against Community Surgical Supply were settled prior to the AVC being signed. One existing consumer complaint will be sent to binding arbitration for resolution.
“With the sweeping business reforms mandated by this settlement, it is my hope we won’t hear any more consumer allegations about the company refusing to accept return of equipment as rental fees continue to pile up,” said Thomas R. Calcagni, Acting Director of the Division of Consumer Affairs. “If we do, our investigators will be back at the company’s offices.”