Meet Marie: LaGuardia Airport’s New Thumb-Twiddling Customer Service Avatar

LaGuardia’s customer service reps seem wary of the Port Authority’s $180,000 investment.

Wednesday was the first day on the job for Marie, LaGuardia Airport’s newest customer service hire: a virtual avatar designed to answer questions and help guide visitors through the airport.

The round-faced, chestnut-haired young woman we saw before us was merely a video of a human woman–the Port Authority wouldn’t disclose the actress’s name–but projected Read More

Meet Marie: LaGuardia Airport’s New Thumb-Twiddling Customer Service Avatar