Travel Site CEO’s Reddit AMA Backfires When Redditors Turn on Him

Hidden city ticketing isn't all it's cracked up to be

Aktarer Zaman wanted his site Skiplagged to make travel easier. As he found out on Reddit, however, consumers did not have a smooth experience booking flights on it. (Photo: Getty Images)

Aktarer Zaman wanted his site Skiplagged to make travel easier. As he found out on Reddit, however, consumers did not have a smooth experience booking flights on it. (Photo: Getty Images)

Hidden city ticketing has become a nightmare for airlines and travel sites. This travel ploy involves booking two flights, but only taking one. For example, a consumer would book a flight from New York to Seattle with a layover in Los Angeles, and simply stay in Los Angeles rather than taking the second leg of the trip.

This method does save travelers a lot of money. A regular plane ticket from New York to Los Angeles costs $300, but a ticket from New York to Seattle with a Los Angeles layover costs only $170.

But the hidden city approach is not foolproof—travelers need to book a round trip as two one ways, they can only have carry-ons (since they would never get their luggage using this approach) and they risk violating the contract of carriage, which says consumers can’t miss flights on purpose.

Consumers, however, prize the reward over the risk, which is where the travel site Skiplagged comes in. Skiplagged shows hidden city fares, which is a nightmare for airlines and travel sites. That explains why Orbitz and United Airlines banded together to sue Skiplagged founder Aktarer Zaman last year.

The suit didn’t stick, however, so yesterday Mr. Zaman held a Reddit AMA that he hoped would be a victory lap. He crowdfunded to fight his lawsuit, so in an attempt to endear himself to the redditors, he solicited their feedback on what charity to donate his excess fees to: Corporate Angel Network, Angel Flight NE, Miracle Flights for Kids or Travelers Aid International.

As so often happens on Reddit, however, things didn’t go according to plan. While some commenters gave input on charities and asked general questions about how Skiplagged works, many redditors focused on the risks involved with hidden city and warned consumers not to be fooled by the sales pitch:

  • “Just a PSA to those who are planning to use this service and book a flight with it: Airlines are very privy to the Hidden City “trick” and will not hesitate to shut down your frequent flyer account (and take away your “miles”) . You may be able to get away with it once or twice but if you are flying regularly and have a frequent flyer account with that airline, they will figure it out”—chowdurr
  • “Hijacking the top comment to tell people: Airlines can and will ban you from flying with them if they catch you doing this. Do not use this method of travel hacking with an airline you intend to use often”—Jota769
  • “I’m a brown person. Skipping the connecting flight might probably result in a nation-wide manhunt for ‘person of suspicious origin with unknown intent’, even if the intent was just to save 20 bucks”—emineminem
  • “How does it feel to personally be telling that ‘One weird trick Airliners don’t want you to know about’?”—Recognizant
  • “Nice advertising with this AMA. That’s all AMAs are anymore, aren’t they?”  —ALABAMA_LEPRECHAUN

Unsurprisingly, Mr. Zaman did not respond to any of these critical posts. But his AMA did prove that any publicity is good publicity—Skiplagged received the Reddit “hug of death” after the AMA, as the travel site temporarily crashed.

Travel Site CEO’s Reddit AMA Backfires When Redditors Turn on Him