You have invested a great deal of your marketing budget and valuable time in social media marketing, but you may not be getting the return on investment (ROI) you hoped for. You’ve read about other businesses who are thriving on Twitter, attracting customers from Pinterest and Instagram and making money from targeted Facebook ads, but yours isn’t one of them. Before you pull the plug on your social media marketing campaign, take time to review what is and isn’t working and refine your strategy. When trying to assess what works, be sure not to skip over the basics. Review the following key areas every quarter. Not paying attention to some of these very simple rules could be the reason why your campaigns are tanking every month. Remember to invest in a social media marketing strategy up front, before engaging in social media, to avoid making critical mistakes.
You don’t know who your target audience is: First, do you really know who your customers are? Are they teens, young millennials or baby boomers? Mostly men or women? The content that you put up on social media should be of interest to your customers, but you need to know who they are first. If you’re unsure, spend some time researching who is buying your product or services and who is engaging with your content. If you don’t have a crystal-clear idea of who your buyer persona is, your Facebook advertising campaign will also under perform.
You never look at analytics: What content is performing the best with your target audience? Do they like images, video or long form content best? Out of the content you created, what generated the highest share count? If your followers love to engage with pictures, but do not seem interested in back-and-forth discussion, Instagram may be a better choice. Measure the shareability then tweak accordingly. Also, be sure to dig deeper than basic Facebook insights. Familiarize yourself with Google Search Console and Google Analytics. Review how much traffic is being driven from social media back to your website, and look at the sources that are driving inbound leads to your site.
You spread yourself too thin: Are you spending hours filtering photos for Instagram and seeing little to no results? Your target clientele may not be active users on Instagram. According to studies, the average American spends roughly 40 minutes per day on Facebook. This may be a ripe opportunity that you have completely looked past if you are more focused on Instagram or Snapchat. You need to find out where your customers are and then focus on the social media networks that perform best with your prospects. For example, your target clientele might want six-second Snapchat videos verses long YouTube videos. Do not spread yourself thin just to make sure you are “everywhere.”
You create boring content: Is your content even shareable? For example, you want your customers to know what a great staff you have and you are posting office photos daily. While customers care about customer service, if they are not sharing or commenting on these photos, stop posting them. Instead, try focusing on the benefits of your products and services and provide tips or articles that help your customers live better lives. Stop wasting time creating content that your customers are not engaging with. Rule of thumb: if you wouldn’t share the content you are creating, stop creating it. If you can’t personally see yourself even giving it a measly like, why would someone else like it?
You don’t respond: Are you tweeting out questions and not responding when your customers answer? Do your followers tweet and tag you, but you don’t interact with them? According to Entrepreneur Magazine, almost half of the millennial segment—and one in three consumers overall—say they are influenced by social media and use it to make purchasing decisions. Customers build relationships with companies through social media, so you need to take time and respond to them. If they do not see that you are responding, they will leave you behind in the social media dust.
But really, the number one reason why your social media campaign bombed? Because you are inconsistent. Social media is a daily practice. You have to post consistently to build an audience and get results. One hit wonders don’t do very well on social media. You can’t post religiously for two weeks and then ghost your followers for two months. Your audience won’t build up trust in your brand and won’t rely on you to provide consistent, steady content. Lack of consistency is the number one reasons most social media campaigns do not take off. Occasionally, small businesses with mediocre content will perform far better than large-scale agency campaigns simply because they post daily and put themselves out there. Half the battle is consistently using the technology and engaging with your audience. Devoting time daily to your presence on social media is a must in order to grow your followers and succeed. Without it, you will perpetually be in a failure-to-launch phase. Even the most expensive New York social media marketing agencies won’t be able to help you if you are not committed to consistently creating new content and measuring the performance.
Kris Ruby is the CEO of Ruby Media Group, a Public Relations and Social Media Agency. Kris Ruby is a frequent on air TV commentator and speaks on social media, tech trends and crisis communications. For more information, visit www.rubymediagroup.com or www.krisruby.com
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