New Jersey Transit isn’t doing anything to improve its reputation among the state’s beleaguered commuters.
When a commuter complained that he couldn’t get into the locked Hamilton train station Thursday morning, NJ Transit used its Twitter account to say it wasn’t to blame for the station being closed—that it relies on people who work in the Dunkin’ Donuts at the station to open the doors every morning, according to the New York Post.
Instead of apologizing for the rider’s inconvenience, the tweet also said that the problem was an ongoing one with the donut shop and that the agency has spoken to the vendor “multiple times,” according to the Post report. The tweet then provided a link where the rider could file a complaint.
An NJ Transit spokeswoman later tweeted that it is written into the donut vendor’s contract that allows employees access before the station ticket window opens at 6 a.m., according to NJ.com.
Commuters didn’t appreciate the agency outsourcing responsibility, responding with tweets of their own, such as “I have more faith in the donuts being on time…”
Gov. Phil Murphy campaigned on a pledge to improve service at NJ Transit, but commuters still complain about lengthy delays and cancelled trains.
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