Amazon is in hot
According to a new CNBC report, many of the site’s “Grocery & Gourmet” department listings feature customers complaining about expired food. The items range from hot sauce and granola bars, all the way to expired baby formula being delivered to parents.
The report also cites data showing that 40% of Amazon’s top sellers appear to have five or more customer reviews mentioning expiration dates. Among other concerns is also the abundance of discontinued items, such as Teavana-branded tea products, which owner Starbucks shut down back in 2017.
The news comes just months after a Wall Street Journal investigation in August found Amazon guilty of allowing sellers to list thousands of products without checking for consumer safety. The news prompted congress members to directly ask Amazon CEO Jeff Bezos to take action and overhaul the company’s policy. A letter signed by Sen. Bob Menendez (D-N.J.), Sen. Richard Blumenthal (D-Conn.) and Ed Markey (D-Mass.) asked the billionaire to take down the products “immediately,” following concern regarding reported cases of customer injuries and deaths.
While Amazon claims that sellers are required to provide the platform with all of their listed items’ expiration dates, it appears that Amazon isn’t enforcing its own policy. The company has consistently noted its use of machine learning to survey the countless products sellers post on the site. With millions of listings across the marketplace, Amazon’s monitoring of all the products being sold through its channels is evidently difficult to execute.