FTC Sues Intuit to Stop “Deceptive” TurboTax “Free” Ad Campaign

The Federal Trade Commission is asking a federal court for a restraining order barring Intuit from marketing TurboTax as “free.”

The FTC has sued the maker of TurboTax because "“in truth, TurboTax is only free for some users, based on the tax forms they need."
Alex Bandoni/ProPublica. Source Images: Screenshots by ProPublica.
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With millions of Americans scrambling to file their taxes in the next few weeks, the Federal Trade Commission asked a federal court late Monday to intervene to stop Intuit from claiming in ads that Americans can file for “free” using the company’s TurboTax software.

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The FTC began investigating TurboTax in 2019 in response to ProPublica stories describing how users had been lured into using the software with promises of free filing, only to discover later they had to pay fees to finish the process.

The complaint, filed in U.S. District Court for the Northern District of California, where Intuit is based, accuses the company of engaging in deceptive marketing for years.

It points, for example, to recent TV ads in which almost every word spoken is “free,” quoting from one featuring an auctioneer who says: “And free, and free, and free, and free, and free. Now a bidder and free! Now give me another bidder and free, and a free here and a free free free a free free free.”

The FTC charges that, “in truth, TurboTax is only free for some users, based on the tax forms they need. For many others, Intuit tells them, after they have invested time and effort gathering and inputting into TurboTax their sensitive personal and financial information to prepare their tax returns, that they cannot continue for free; they will need to upgrade to a paid TurboTax service to complete and file their taxes.”

In a blog post, Intuit said it will “vigorously challenge” the FTC’s complaint.

a screenshot of the complaint

“The FTC’s arguments are simply not credible. Far from steering taxpayers away from free tax preparation offerings, our free advertising campaigns have led to more Americans filing their taxes for free than ever before and have been central to raising awareness of free tax prep,” Intuit General Counsel Kerry McLean wrote. The post added that over the past eight years, TurboTax has helped “nearly 100 million Americans file their taxes for free.”

Intuit lawyers defended the accuracy of the ads in a response filed Tuesday but also asserted that the company, in correspondence with the FTC just days ago, agreed to take down its “free” TV spots. The company said that “after meeting with FTC Chair Lina Khan and in the spirit of cooperation, Intuit informed the FTC on March 24, 2022, that it would voluntarily ‘pull down the ‘free, free, free’ TV ads for the remainder of the tax season’ in response to concerns that those advertisements were deceptive.”

TurboTax still markets some of its products as “free” on its website.

The FTC’s request, which seeks a temporary restraining order and a preliminary injunction to stop Intuit’s “free” tax prep marketing, comes in parallel with an internal FTC proceeding against the company. In that proceeding, an administrative complaint was filed against the company Monday under the federal law that prohibits unfair or deceptive business practices. If the administrative case does not settle, it will be heard before an in-house FTC judge.

While that potentially lengthy process unfolds, the FTC said it is asking the federal court to intervene to “put an immediate stop to Intuit’s deception well before this year’s April 18 tax filing deadline.”

FTC Sues Intuit to Stop “Deceptive” TurboTax “Free” Ad Campaign