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Jay Baer

Jay Baer

Jay Baer is a business strategist, speaker, and bestselling author of five books. He is the founder of Convince & Convert, a strategy consulting firm that helps prominent companies gain and keep more customers through the smart intersection of technology, social media, and customer service.

Jeremy Stoppelman, co-founder and CEO of Yelp.

Yelp Might Be on Death’s Doorstep, but Some Reviews Still Matter

By Jay Baer
United Airlines CEO Oscar Munoz.

Why Big-Name Brands Just Can’t Shake the Apology Allergy

By Jay Baer
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