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Mark LaScola

Mark LaScola

Mark LaScola is founder and managing principal of ON THE MARK.

The airline industry must address three primary problems that obstruct its ability to deliver a positive customer experience.

The Three Reasons Big Airlines’ Service Is Awful

Dynamic markets and changes in today’s corporate environment create fresh challenges and opportunities for companies and government organizations.

At the Crossroads: The Politics of Real Business Transformation

By Mark LaScola
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