The most relentless fixer of the last twenty years has launched an unusually potent network of protégés into the highest echelons of corporate America.
Celebs don’t call 911 in an emergency; they ring their PR people. In the old days, a well-placed item could defuse a crisis. But in a universe of voracious gossip blogs, omnipresent iPhones and truthiness, managing mishaps is much messier. How did PR pros handle the year’s most high-profile gaffes?