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Why Big-Name Brands Just Can’t Shake the Apology Allergy

Here’s What the NSA Does for the Department of Agriculture and the Fed

My Zipcar Had a Vial of Coke in It

Wells Fargo’s Collections Division in Great Shape (When it Comes to Collecting on Dying Breast Cancer Patients)

Flickr Accidentally Deletes a User’s 3,400 Photos and Can’t Get Them Back [UPDATE]

Customer Hatred of Citigroup Declines

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