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Events Newsletters

customer service

secret consumer score

VIP or Nobody? What Your Secret Consumer Score Reveals About You

You might not know this, but some of us are secretly getting preferential treatment from companies we interact with on a daily basis.
By Harmon Leon
United Airlines CEO Oscar Munoz.

Why Big-Name Brands Just Can’t Shake the Apology Allergy

Stick with your haters, and embrace the brutally honest feedback they provide.
By Jay Baer
Chairman of Hesse's Pirate Party Volker Berkhout wears a hat with mock surveillance cameras during a demonstration against spying activities of the US intelligence agency NSA and its German partner service BND in Frankfurt am Main, central Germany, on May 30, 2015.

Here’s What the NSA Does for the Department of Agriculture and the Fed

For these spies, customer service is everything.
By Brady Dale
A sign hangs on a parking lot that holds Zipcars on April 13, 2011 in the Brooklyn borough of New York City. Zipcar, a short term car rental company, is set to debut on April 14, on the Nasdaq Stock Market in hopes of raising as much as $133 million under the symbol ZIP.

My Zipcar Had a Vial of Coke in It

By Robert Garson

Wells Fargo’s Collections Division in Great Shape (When it Comes to Collecting on Dying Breast Cancer Patients)

By Foster Kamer

Flickr Accidentally Deletes a User’s 3,400 Photos and Can’t Get Them Back [UPDATE]

By Adrianne Jeffries

Customer Hatred of Citigroup Declines

By Mike Taylor
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