Let’s Make DMVs and Other Agencies Less Painful With Chatbots
The next time you’re stuck waiting at the DMV, ask yourself, “Couldn’t some friendly robot helpers make things better?”
dmv
His Lyft Driver Was Drunk, and All He Got Was Five Lousy Free Rides
But Lyft's generosity had strings attached—the "free" rides actually had a maximum value of $25 each and were "not intended to compensate."
How to Cut Your Customer Service Hold Time by 59% With One Simple Trick
We've all heard the horror stories of Comcast's customer service, but what other companies are miserable to call? And is there a way to cut your wait time?
