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Newsletters

Hospitality

Rosewood Vienna offers guests the "Art of Shoemaking," an exclusive private tour of Markus Scheer, a historic Viennese atelier crafting custom leather shoes

Cultural Capital Is Luxury Hospitality’s New Competitive Advantage

Rosewood Hotel Group’s Joanna Gunn explores why luxury hospitality is shifting beyond exceptional service and design toward something more enduring: cultural capital. Gunn argues that the hotels creating lasting advantage are those investing in long-term relationships with artists, institutions and local communities.
By Joanna Gunn
A vintage stylized image of patrons enjoying a singer

Why the Most Compelling Luxury Hotels Start With a Point of View

Crown Creative’s Ryan Crown explores how luxury hospitality is shifting from abundance to relevance. Crown argues that as travelers more often gravitate toward destinations based on shared interests and identity, the hotels that stand out will be those with the clearest points of view.
By Ryan Crown
A couple pays the check at the El Borracho Bar and Restaurant in Manhattan, with walls decorated with kiss designs.

How A.I. Can Strengthen Restaurants While Keeping Hospitality Human

inKind’s Johann Moonesinghe argues that A.I.’s greatest opportunity in hospitality lies in building the infrastructure that helps independent restaurants connect capital, customer demand and operational intelligence without sacrificing the human experience that defines hospitality.
By Johann Moonesinghe

The Return of Going Out in the Age of Optimization

By Adam Rosen
A spectator at a 2026 World Cup game raises his fists in celebration

The FIFA World Cup and the Rise of Experience Rights

By Paul Caine
Johann Moonesinghe in a orange color jacket.

How inKind CEO Johann Moonesinghe Is Trying to Fix the Restaurant Business

By Sissi Cao
The dining room of Korean Steakhouse Cote in New York City

The Business of Category Creation, According to Simon Kim

By Sonia Rubeck
Interior of Radio Bakery

What It Really Takes to Build Staying Power in New York’s Frenetic Food Scene

By Sonia Rubeck
Professional portrait of Jennifer Findley and Kevin Mansour

Art as Infrastructure: How Cultural Programming Is Redefining Luxury Hospitality


By Sonia Rubeck
Exterior of Bangkok Supper Club in New York City

Inside a Modern Thai Dining Brand: Culture, Creativity and the Business of Nightlife

By Sonia Rubeck

How Luxury, Experience and Education Are Redefining the Global Bar Scene

By Sonia Rubeck

How Padel Became the Reigning Leisure Sport in Luxury Hospitality

By Emily Zemler
An aerial view of a padel court

Where Sport Meets Design: The New Language of Luxury Leisure

By Chris Moore and Nicholas Solarewicz
Baskets of freshly baked bagels

The Business of Bagels: How New York’s Most Iconic Food Fuels a Culinary Economy

By Olga González
Interior of an upscale restaurant

From Tables to Touchpoints: Restaurants Are Taking a Page from Retail’s Tech Playbook

By Britney Ziegler

How Joel Montaniel Helps Restaurants Find and Keep Their Best Customers

By Andy Wang
Joel Montaniel at Observer's Nightlife + Dining Power List party on Jan. 22. 2024 in New York City.

SevenRooms CEO Joel Montaniel Is Solving the Hospitality Industry’s Data Problem

By Sissi Cao
"The title alone made me instantly want to befriend its author."

Set the Right Tone At Your Table with Tips From Marc J. Sievers’ “Table for Two”

By Britten Leigh Wolfe
Jeremy Cowart.

This A-List Celebrity Photographer Wants to Change How You Travel

By Andy Wang

A New Player Aims to Improve NYC’s Restaurant Rating System

By Stephanie Grella
Ellis Island

Airbnb Hosts Continue the Ellis Island Tradition of Hospitality

By Kara Bloomgarden-Smoke
This is what happens when you try to close a hospital in New York. And, apparently, when you try to open one. (Photo by Gideon Resnick.)

New Yorkers Want All the Hospitals to Stay Right Where They Are, Thank You Very Much

By Stephen Jacob Smith
Charming as hell but kinda busy right now. (STAN HONDA/AFP/Getty Images)

Sorry, New York, But the South and West Are Whupping Us at Airbnb Hospitality

By Kelly Faircloth
Expansion plans directly across from the Ace Hotel.

Exclusive: NoMad Hotel Project to Expand by More Than 100,000 SF

By Dan Geiger
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