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US airlines

A TSA agent watches an xray monitor while screening luggage at Terminal C of LaGuardia Airport.
May 22

Why Banning Laptops From Airplane Cabins Doesn’t Make Sense

The U.S. is considering expanding a ban it imposed in March on several Middle Eastern countries to all flights from Europe. A close look suggests the meager benefits just aren't worth the high costs.
By Cassandra Burke Robertson and Irina D. Manta
Can United expect more turbulence ahead?
May 17

Why United’s Culture Needs to Loosen Up to Avoid More PR Fiascos

United Airlines' recent stumbles suggest its culture is too 'tight' and constrained by rules, leaving employees little room to make judgement calls.
By Michele Gelfand and Virginia Choi
Mishaps can spiral out of control quickly these days.
Apr 19

How Social Media Turned United’s PR Flub Into a Firestorm

Incidents that may have been mere hiccups a few years ago today can go viral in an instant, causing a massive backlash and leaving some of the biggest companies wrong-footed.
By Anjana Susarla

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